Very easy refund and return process. Follow these steps.
Please contact us at [email protected] Then Address will be provided by mail after submitting the application.
Your refund will be processed via your original payment method. (About 3~5 working days after your return is received and checked.)
We take 1 – 3 days to process orders. Because we are a custom product company, orders will be made every time there is a buyer. You can still make changes to your order during the waiting period.
Our policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
We will pay for the return shipping fee, if the item you received is wrong or damaged. Please note, you usually have to pay for return shipping costs unless the return satisfies one of the following verified reasons :
- Received the wrong product
- Damaged goods in transit
- Damaged goods
Once your return has been received and inspected, we’ll send you an email to let you know we’ve received your returned item. We will also notify you of approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method. A partial refund will be applied if the item has missing parts.
- To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. Please do not assemble or modify the product in any way.
- Please DO NOT return packages without submitting a return address. All packages returned without an application will be destroyed, and we will not be able to refund your money.
- After we receive and check it, we will refund your money usually in 3~5 working days. We need to check packages, restock items in good condition, and so on. This may take some time, especially during peak hours.
- If we can’t find the returned package and your tracking number shows that it was shipped, we promise to refund within 5 working days.
For further assistance, please email our customer service department at [email protected]